Last updated: October 2, 2026
1. About Us and Acceptance of These Terms
These Terms and Conditions apply to everyone who uses the Breakway Immigration and Citizenship Services website or engages our services. By using this website, booking a consultation, or paying for any service, you agree to these Terms.
Breakway Immigration and Citizenship Services (“Breakway”, “we”, “us”) is a privately owned business based in Windsor, Ontario, Canada. Our services are provided by, or under the direct supervision of, Arshdeep, a Regulated Canadian Immigration Consultant (RCIC-IRB) licensed by the College of Immigration and Citizenship Consultants (CICC), licence number R-731423. You can verify our licence on the CICC public register at college-ic.ca.
We may update these Terms from time to time. The version posted on this page, with its “last updated” date, is the version in effect. Where you have signed a Retainer / Service Agreement with us, that agreement governs your file and takes priority over these Terms if the two conflict.
2. We Are a Private Business, Not a Government Agency
Breakway is a private organization. We are not part of, or affiliated with, the Government of Canada, Immigration, Refugees and Citizenship Canada (IRCC), the Immigration and Refugee Board (IRB), Canada Border Services Agency (CBSA), Employment and Social Development Canada (ESDC), any provincial government or nominee program, or any foreign government.
The fees you pay us are for our professional advice, preparation and representation services only. Government application, processing, biometrics and right-of-permanent-residence fees are separate and are paid to the government.
3. Decision-Making Authority and No Guarantee of Outcome
All decisions on immigration, citizenship and related applications are made solely by the government authority responsible for them. This includes IRCC, the IRB, CBSA, ESDC, provincial nominee programs and Canadian visa offices abroad. Breakway has no authority over, and cannot influence, any decision.
We cannot and do not guarantee the approval of any application, the processing time, or any particular result. Government processing times, fees, program rules and eligibility criteria can change without notice. Advice we give reflects the rules in effect when it is given.
A refusal or delay by a government authority is not, on its own, grounds for a refund of professional fees for work we have already performed (see Section 6).
4. Our Services and Your Responsibilities
We provide consultations, eligibility assessments, application preparation and representation for Canadian immigration and citizenship matters. Information on this website is general and is not legal advice for your situation. A professional relationship begins only once we both sign a written Retainer / Service Agreement, as required by the CICC Code of Professional Conduct.
Your Retainer / Service Agreement sets out the exact scope of work, the fees, the payment milestones, and the responsibilities of each party. Work outside that scope requires a written amendment.
As our client, you agree to:
- Give us complete, truthful and accurate information and genuine documents. Misrepresentation to IRCC can lead to refusal and a ban of up to five years.
- Provide requested documents and information by the deadlines we give you.
- Tell us promptly about any change in your circumstances, contact details, or immigration status.
- Review and confirm all forms before we submit them on your behalf.
We may stop acting for you, in line with CICC rules, if you provide false information, ask us to act unethically, or do not pay fees when due. We will give you written notice and return your original documents.
5. Fees and Payment
Our professional fees are set out in your Retainer / Service Agreement, usually as milestone payments (first, second and third milestone) with the total stated. Applicable GST/HST is added to professional fees. Consultation fees are payable before the consultation.
We accept payment by credit card, debit, Interac e-Transfer and other methods listed on your invoice. By paying by credit card, you confirm you are the cardholder or are authorized by the cardholder, and you authorize Breakway to charge the amount shown on the invoice.
Government fees are not included in our professional fees unless your agreement says otherwise. They are paid directly to the government and are refundable only under that government’s own policies.
If you believe a charge is incorrect, please contact us first at info@breakwayimmigration.com so we can resolve it quickly.
6. Refund and Cancellation Policy
We refund any fees for work we have not performed. Fees for work already completed are not refundable, including when an application is refused, delayed or withdrawn.
Consultations. You may cancel or reschedule a paid consultation at no charge up to 24 hours before the appointment, for a full refund. Once a consultation has taken place, its fee is non-refundable.
Cancelling your file. You may end our services at any time by written notice (email is fine). When you do:
- Any milestone payment for work not yet started is refunded in full.
- For a milestone in progress, we refund the portion of that payment that covers work not yet done, based on the time spent on your file.
- Completed milestones are not refundable.
- We send you a written statement of account and return your original documents.
If we cannot continue. If Breakway ends the engagement for reasons not caused by you, all fees for work not yet performed are refunded in full.
Government fees are refunded only by the government, under its own policies.
Approved refunds are issued within 30 days of the written request, to the original payment method where possible.
Your acknowledgement. Before any work begins, every client signs a Retainer / Service Agreement that includes this refund and cancellation policy. The client initials the refund clause and signs the agreement, and we keep the signed copy on the client file. Online bookings also require the client to tick a box confirming they have read and accept these Terms and the refund policy.
7. Sanctions Compliance
Breakway complies with Canadian economic sanctions laws, including the Special Economic Measures Act and the Justice for Victims of Corrupt Foreign Officials Act, and with sanctions that apply to our payment providers.
We do not offer or provide services to, or accept payment from, any person or entity named on a Canadian, United Nations or United States sanctions list, or anyone acting on their behalf. We do not provide services or accept payments in any way that would breach sanctions imposed on a country or region.
We may ask for identity and payment-source information to confirm compliance, and we may decline or end any engagement that would breach these laws.
8. Privacy, Records, Complaints and Other Terms
Privacy and confidentiality. We collect and use your personal information only to provide our services, as described in our Privacy Policy, and in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We keep client information confidential and share it only with the government authorities handling your application, or as you authorize or the law requires.
Records. We keep client files, including signed agreements, invoices and payment records, for the period required by the CICC.
Complaints. If you are unhappy with our services, please contact us first so we can try to resolve it. You also have the right to file a complaint with the College of Immigration and Citizenship Consultants at college-ic.ca.
Limitation of liability. To the extent permitted by law, Breakway is not liable for decisions, delays or fee changes by any government authority, or for losses caused by incomplete or inaccurate information you provide. Our total liability for any claim is limited to the professional fees you paid us for the service in question.
Governing law. These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there.